FREQUENTLY ASKED QUESTIONS

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 Absolutely. Roof work is inherently hazardous, and while we adhere to industry-leading safety standards, carrying insurance is essential to protect both our clients and our team. 

Our WCB number is 201073205, and we maintain $2 million in liability coverage through Intact Insurance. 

 You do not need to be home while the work is being completed. While many clients enjoy being present—and we always appreciate the opportunity to meet in person—it is essential that we have access to running water and electricity on the exterior of the property. 

 We accept a variety of payment methods, including checks, e-transfers, credit cards, cash, and online payments via invoice. 

 Absolutely not. The Canadian Asphalt Shingle Manufacturers Association advises that asphalt roofs should never be pressure washed. Even low-pressure washing can damage the granules that protect shingles from the sun, and most roof warranties will be voided if a pressure washer is used. If in doubt, always consult the company that installed your roof. 

With our extensive experience working on roofs, we understand their fragility, which is why we always recommend the gentlest cleaning methods available. pressure-washed

Signs that your gutters need cleaning include:

• Water overflowing from the gutters 
• Water stains or damage to the exterior of your home 
• Visible debris in the gutters 
• Pest activity around the gutters 
• Sagging or detached gutters 
• Plant growth in the gutters 

 Soft washing is a cleaning method that uses low-pressure water combined with specialized cleaning solutions to safely remove dirt, algae, mold, mildew, and other contaminants from exterior surfaces. Unlike pressure washing, which relies on high-pressure water to blast away grime, soft washing relies on the chemical cleaning agents to do the heavy lifting, making it gentler and safer for delicate surfaces. 

 Before we perform a soft wash on your home, please ensure all windows and doors are closed and securely latched. Additionally, keep pets and children indoors to ensure their safety during the cleaning process. It is also recommended to remove or cover any outdoor furniture, decorations, or fragile items near the areas to be cleaned.